To use it to your Mac, you need another adapter for USB 3.0 to Type-C. The only solution for now is to replace your cable with a Type-C (male) to USB 3 (male) cables or using the original cable that comes from the box If you purchase a cable that is Type-C to USB, but it is not powered with USB 3.0 that will not work! How to fix (Solutions) PERFORMANCE: The HDMI Video Capture Device records up to 4K 30Hz HDMI Captures up to 2160p 30fps, 1440p 60fps, or 1080p 120fps 2ch 16 bit PCM audio support 32KHz/44.1KHz/48KHz sampling rate HDCP 1.4 compliant, does not capture protected content. Using Type-C to USB cable to MacBook Pro’s 4K 30Hz HDMI Recorder USB 3.2 Gen 1 (5Gbps) UVC USB-A/USB-C Cables Included. Plugging a Type-C cable directly to your Mac will not work, you need to convert the Type-C signal to USB 3 or the original Cable in order for it to work.
It’s been a year since Apple release a Type-C USB slot for all their MacBook Pros, but Elgato hasn’t fixed this yet or it has something to do with their hardware that is impossible to do a direct connection between Type-C to Type-C.
There are many scenarios why users get this error, here are some of the example scenarios: Using Type-C to Type-C cable to Macbook Pro’s Please remove any hubs between the device and your computer”, this only means that your USB cables are not converted to USB 3.0 signals and you need to use the original cables that come with the device. Small enough to carry anywhere with you, its bus powered. If you’ve been getting an error message in Elgato Game Capture HD program when using your Mac or Windows that says “USB 3 is required for this device, Your capture device is not attached to a USB 3 port. easy way to obtain SDI sources for capture, without the need to install additional software drivers.
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